RS Components Complete the global implementation of the service of LiveChat

RS Components (RS) and Allied Electronics equipment dealers equipment dealers (Allied), commercial marks of Electrocomponents plc (LSE:ECM), have completed the implementation to world-wide level of his service of LiveChat, that offers help to his customers while they sail and realizar his shopping in the web. The service already is available in 29 countries and 19 languages and forms part of the strategy of the company to add even more value to his customers and improve the on-line experience with a touch human and timely and notable support. With more than 20.000 chats to the month, LiveChat has improved the level of satisfaction of the customers, to the time that increases the half value of the requests and the conversion of on-line sales.

LiveChat Allows to the customers save time and money when using the web of RS. The service includes so many chats of sales, in which RS invites to his customers to chatear basing in his behaviour in the web, like chats of services, in which the own customer can do click in a button to initiate the conversation with RS. The first chat realizar in the United Kingdom in 2010. In 2011 it extended to France and China, and now to global level, in local language and with present agents in each one of the markets in which it operates the company.

RS Has been awarded recently by LivePerson (partner in the platform) with the prize to the innovation ‘EMEA Business Innovation', in recognition to the innovative use of the service and the exceptional speed with which has implemented all over the world.

Klaus Göldenbot, global manager of Sales in Electrocomponents, commented: “The LiveChat is a case of global success and has had a big acceptance by part of our customers. We will continue optimising the service in all those places where are presents to provide to the customer an on-line experience without equal. This is an excellent example of our eagerness for facilitating the research and on-line purchase to our customers, to arrive to turn into us his distributor of reference.”