SRM: New put in the relation with providers
Pilar Cuesta, manager of
Strategic advantages
The fact to have implanted a SRM with the strategic providers has like end last turn into the best customer of each one of our providers, with all what this comports: greater commitment and dedication in front of the competition and, in a lot of cases, exclusivity. Therefore, if we ensure us that we are working with the best providers of each product or service, have a clear competitive advantage with regard to our competitors.
A program of SRM requires of a lot of effort by part of the organisation, by what before initiating any program will have to be safe that the provider will fulfil with all our expectations. For this, will have to have the majority of the following characteristic, without forgetting some that they are intrinsic of each activity: it has to be a strategic provider for our business, be ranged with the values and principles of our company, have the capacity to supply what request in time and with the quality required fulfilling all our specifications, have a human team and technician that do viable the relation that wish and, of course, be interested in establishing durable relations, transparent and opened with us.
The risks of the SRM
The main risk that assumes when establishing a SRM with a provider is the dependency of him that the new situation can originate. Another risk that exists is the possibility to lose visibility about the novelties of the sector in the market, being able to not taking advantage of opportunities of improvement and/or commercial opportunities.
Integration of the equipment of customer and provider
From the technical point of view, is very necessary that both systems are integrated with the end that customer and provider are continuously connected. Nowadays, they exist a lot of tools of SRM that are ‘in the cloud', by what the necessary integration is invalid or minimum, what speeds up, definitely, the set up of this type of programs.
With this achieves a climate of beneficial and durable confidence for both parts, and endows to the process of visibility, transparency, trazabilidad and efficiency.
Participation of other departments in SRM
Although the program of SRM was led by the department of shopping, is very important for the success of the same involve to all the departments that save some relation with the provider, with the end to know which appearances are notable from all the points of view and like this take them into account in the program.
Some examples are: the department of quality has to fix the standards of quality to demand and control his fulfillment, the juridical department has to look after fix the contractual conditions that will regulate the service, the financial department will control the turnover and payment to the provider, the department of operations has to work to ensure the supply, fulfillment of terms…
Is clear that the relation with our providers is fundamental for the development of our business and the success like company, by what what more invest in her from the human and technological point of view, more fruitful will be the relation and greater value will contribute to our company.