This news article was originally written in Spanish. It has been automatically translated for your convenience. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace a human translator. The original article in Spanish can be viewed at El Ayuntamiento de Benaguasil elige a Qmatic para gestionar mejor la afluencia de ciudadanos

The City council of Benaguasil chooses to Qmatic to manage better the influx of citizens

16/02/2012

16 February 2012

The Valencian City council of Benaguasil has chosen to Qmatic, company of world-wide reference in the development and installation of solutions and systems of management of tails of wait and direccionamiento of customers, like technological provider in the installation of systems for the optimum management of citizens.

The project has consisted in the automation of the Office of Attention to the Citizen, with the installation of a system of management of waits Qmatic QSolo for 4 places of answer to the citizen.

Thanks to the solutions QSolo of Qmatic, the citizens select by means of a pulsación, in the dispenser of ticket, the service sued for which look for advice. This offers an on duty ticket that allows to manage and order the requests of the citizens. Of this form, the people expect without need to do tail physically until the monitor shows the turn and the physical place where will be attended by the technicians of the city council.

Solution Qmatic.

For Javier Mollá, director of IT of the City council of Benaguasil: “The City council has decanted by Qmatic since it has an integrated cheese cheese solution, versatile and of quality, in addition to a very competitive price”. Mollá Explains that “thanks to these solutions have improved the organisation and the attention to the citizen is more satisfactory”.

The system explains besides with the integration of solutions of cartelería digital installed by the company Disproin from which realise the calls to the citizens at the same time that it informs them with notable contents or interesting news. José Ángel Cebrián, commercial manager of Disproin explains that “the solutions Disproin with Qmatic fit perfectly in the needs of this municipality that goes to be able to offer a service much better to his citizens”.

By his part, Javier Medina, business development manager of Qmatic, signals that “For the City council of Benaguasil, the solutions Qmatic are a technological bet very important since they resolve his need to manage and order the requests of the citizens of a simple and efficient form”.