This news article was originally written in Spanish. It has been automatically translated for your convenience. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace a human translator. The original article in Spanish can be viewed at Merck es el proveedor del sector químico mejor valorado por sus clientes
Merck is the supplier of the chemical sector better valued by its customers
19/05/2009
May 19, 2009
It's the wave of the 'study of satisfaction of clients of Merck', designed by Clau Consultors. In the study for the year 2008, the company chemical pharmaceutical German Merck has been the supplier of the chemical sector better valued by its customers. On this occasion, the aim was to discover the evolution of the main indicators of quality of service of Merck, assess the web site of the company and determine the impact of the new corporate image of the organization. Five have been studied in the same paragraphs: 1) satisfaction with Merck; (2) products; (3) trade; (4) billing and delivery of samples / orders; (5) delivery/technical documentation.
Francesc Rosell, director of the Merck Chemicals Division, States satisfied with the valuation two tenths higher than the ideal competitor brand image and four tenths higher in innovation, in addition to keep a note of 8.3 out of 10 in product quality. "These results confirm that our team has been able to effectively move values of the company to our customers," he said.
