Trade reports /27 branches in different countries who seek Portwest as a supplier because they rely on this company. At the same time, Portwest’s presence in new markets is reinforced through the company’s participation at specialized tradeshows, in addition to the loyal response of new local distributors who are indispensible collaborators in Portwest’s geographic expansion. The Customer Gateway generates solutions for all distributors Modern, demanding markets and speedy communications make it necessary to update equipment and systems. Portwest is well aware of this reality, and continues to update in consequence. The network of distributors highly values the online Customer Gateway that offers full, real-time information, for this enables them to make decisions and find the most suitable solutions. It is as if this Customer Gateway were an umbilical cord between the company and the network of distributors, brining training, documentation, information on stock and the possibility of placing online orders in real time, as a major support to fast delivery terms. The importance of being reliable Today, when Asian markets are unstable and the global crisis involves uncertainties, Portwest is able to help distributors by minimizing the negative effects of the situation. Warehouses keep large volumes in stock and the whole productive process is subject to strict controls, so this means that irregular supply and shortage affecting so many competitors is not something that raises concern at Portwest. In order to be really effective, Portwest recommends distributors to plan their purchases. By keeping in touch at all times with end users, distributors have information about their needs, and can easily schedule contact dates and deliveries, to ensure they will always have in stock what their clients might need. Delays in the supply or shortage of products are things of the past. Portwest’s clear vision of good service is one of the reasons for the company’s efficiency, so that products are always in stock. Though the company thanks distributors for all they do by keeping the company updated about clients’ needs. This is what enables them to continue to serve everyone so well, with consistent quality.