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  2. AECOC and el Corte Inglés are keys to provide optimal service   (06/07/2011)

This news article was originally written in Spanish. It has been automatically translated for your convenience. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace a human translator. The original article in Spanish can be viewed at AECOC y el Corte Inglés dan las claves para ofrecer un servicio óptimo

AECOC and el Corte Inglés are keys to provide optimal service

July 6, 2011

According to recent data collected by AECOC, stock breakages are costing the industry more than 4 billion euros per year; in 11% of delivery occurs a refund; more than 6% of orders produced any effect; and 22% of the latter not arrives at its destination.

Be aware of the importance of avoiding this type of unnecessary costs and faithful to its mission of increasing the efficiency in all processes of the value chain, AECOC held on 14 July in Madrid a training course aimed at manufacturers who, in collaboration with El Corte Inglés, will offer the keys to improve the level of service to the client.

Two dozen professionals meet the service needs of retail in the current situation, as well as the more representative data for the benchmarking study on levels of service recently conducted by AECOC in this area.

This survey, which collects data relating to the major distributors in the country (Alcampo, Carrefour, Condis, Consum, Coviran, Dia, the English Court, Gadisa, Eroski Group and Mercadona) valued details of the supply chain (order, delivery, support, documentation, billing, etc.), evaluates the savings and opportunities and emerging trends in the sector.

Also, attendees will have the opportunity of contrasting views with other professionals in the sector on these issues and to share with a distributor of reference, such as El Corte Inglés, his views on logistics and the importance of the quality of service.

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