AGCO Iberia, recognized by the good service to its customers
April 3, 2009
AGCO Iberia has been able to reach 78% of the possible total satisfaction, which has been located in Massey Ferguson and Fendt in the first two positions of 14 companies participating in this survey. Responsible for service of dealers place Agco Iberia in the upper of the majority of all categories evaluated quadrant, which is a great achievement and the deserved reward for the "job well done" from the Central team of technical assistance of Agco Iberia.
Satisfactory results
The survey results validate the positive impact that many improvements have been taken in the aim of the company to be on the market. Deserves special significance throughout the score with regard to technical support (both field and across the back-office), technical training, and treatment of complaints from customers.
Agco Iberia, aware of the importance of these three key points tries to dispose of every time:
-More technical specialists for each of the brands distributed in the market.
-Further training, remodeling at the moment the center of formation of Toledo and incorporating to Elena Rubio as coordinator general of all the training of Agco Iberia, both technical and commercial.
-More vision towards the client, in order to deal with complaints in a timely manner with the highest priority.