News

This news article was originally written in Spanish. It has been automatically translated for your convenience. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace a human translator. The original article in Spanish can be viewed at Agco Iberia, reconocido por el buen servicio a sus clientes

The company has been able to reach 78% of the total satisfaction of its customers

AGCO Iberia, recognized by the good service to its customers

Drafting Interempresas03/04/2009

April 3, 2009

The results of the 'dealer service Manager satisfaction 2008' survey, recently published for the market Spanish, and carried out by the prestigious consulting firm Carlisle and Co., measures the level of satisfaction of the concessionaire with its manufacturer, in which service refers attending 15 different categoriesfrom technical training or assistance in the field, to the treatment of claims of clients and the relationship with the manufacturer's technical team. This survey has provided reliable data to agco Iberia to compare its current level of performance with the of other 14 manufacturers both agricultural and industrial class.

AGCO Iberia has been able to reach 78% of the possible total satisfaction, which has been located in Massey Ferguson and Fendt in the first two positions of 14 companies participating in this survey. Responsible for service of dealers place Agco Iberia in the upper of the majority of all categories evaluated quadrant, which is a great achievement and the deserved reward for the "job well done" from the Central team of technical assistance of Agco Iberia.

Central team support technique of Agco Iberia.

Satisfactory results

The survey results validate the positive impact that many improvements have been taken in the aim of the company to be on the market. Deserves special significance throughout the score with regard to technical support (both field and across the back-office), technical training, and treatment of complaints from customers.

Agco Iberia, aware of the importance of these three key points tries to dispose of every time:

-More technical specialists for each of the brands distributed in the market.

-Further training, remodeling at the moment the center of formation of Toledo and incorporating to Elena Rubio as coordinator general of all the training of Agco Iberia, both technical and commercial.

-More vision towards the client, in order to deal with complaints in a timely manner with the highest priority.

Related Companies or Entities

Agco Iberia, S.A.

Ver stand virtual

Responsable: Interempresas Media, S.L.U. Purpose: Subscription to our newsletter(s). User account management. Sending emails related to the same or related to similar or associated interests.Retention: for the duration of the relationship with you, or as long as necessary to carry out the specified purposesTransfer: Data may be transferred to other group companies for internal management purposes.Rights: Access, rectification, opposition, deletion, portability, limitation of processing and automated decisions: contact our DPD. If you consider that the processing does not comply with the regulations in force, you may lodge a complaint with the AEPD.More information: Data protection policy